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Trial credits

In the cloud beta, a new account comes with a balance of trial credits that funds your team’s thinking before you connect your own AI backend. This page explains how that balance works and what happens when it runs out.

How the balance works

Section titled “How the balance works”

Trial credits are measured in tokens: the same units a model provider counts. Your account is granted a balance, and every time an agent thinks on the platform-funded backend, the tokens it uses are drawn down from that balance.

The ledger tracks three numbers: the tokens you were granted, the tokens you have used, and the tokens you have left. When used reaches granted, the balance is exhausted.

The credits meter

Section titled “The credits meter”

The credits meter shows how much of your balance remains, as a value and a bar. You see it during setup and in the app while your trial is active. A healthy mid-trial balance might read something like 610k of 1M credits left. When the balance is spent, the meter says so.

The trial credits meter reading 610K credits left, partway through the trial balance.

When credits run out

Section titled “When credits run out”

Trial credits only fund the platform-funded thinking path. When the balance is exhausted, a request on that path stops before it calls a model and returns an HTTP 402 response with the stable error key trial_credits_exhausted. Nothing is charged, and no partial work happens: the request simply does not run.

This is deliberate. The trial is capped so it cannot run away, and the cap is enforced honestly rather than by silently degrading.

Keeping your team working

Section titled “Keeping your team working”

There are two ways to keep going, and you can use either.

  • Pair a runner. With a runner connected, your agents execute on a machine you own, and that usage is not drawn from trial credits. This is the path the product points you to first, and it is what the setup cliffhanger is asking you to do. See install a runner.
  • Connect your own AI credential. Move your agents onto Direct-LLM with your own Anthropic, OpenAI, or Gemini key. From then on your agents call your provider directly, billed to your provider account rather than to the trial balance. See connect an AI credential.

Next steps

Section titled “Next steps”